Lưu trữ danh mục: AI News

What is Natural Language Understanding NLU? Another difference between NLU and NLP is that NLU is focused more on sentiment analysis. Sentiment analysis involves extracting information from the text in order to determine the emotional tone of a text. The major difference between the NLU and NLP is that NLP focuses on building algorithms to […]

What Is Automated Customer Service? How To Guide for Humans They can even take on more human-like qualities and autonomously pick up your tasks that they recognize as doable. Of course, people want human agents to stay on hand to help, but the fact is that they’re getting more and more comfortable with automated communication. […]

Customer Service Automation: How to Save Time and Delight Customers Technology helps you ride the wave of growth, effortlessly adapting to handle surges in customer interactions while maintaining top-notch quality. By investing in these scalable tools, organizations can tame the beast of customer service demands. There is always a cut-off point at which a customer’s […]